Our products are fresh and frozen seafood products and any major failure entitling you a replacement or refund should be identified at the time of delivery to our delivery driver. Once our products are delivered and accepted by you, you confirm you are satisfied with the products.
You may return any products within 24 hours of the order being delivered, provided that the products are unused and in its original condition and/or unopened original packaging.
Our team may take up to 7 to 14 days to assess the refund request.
All refunds will be credited back to you in the same manner you made payment with and generally takes 3-5 business days for the refund to be processed.
Ocean Made Seafood will not be able to refund any delivery fees you have paid upon ordering through our Website to have the products delivered to you.